You Have Questions, We Have Answers…

  • You absolutely can pick up your order which is free. We will text you the address after your order is placed. We are located in the West Hollywood area.

  • We offer two day shipping via Fedex for $12 per order and we only ship within the U.S.

    If you are in the Los Angeles area you can scheudle your own Uber pick-up if you so choose. Once the order is placed we will text you the address.

  • If you placed an order that requires shipping, it typically ships within 24 hours of placing an order.
    We only ship Monday through Friday.

  • 1. Replacements (Damaged Goods)

    We take customer satisfaction seriously. Please inspect your Good Trip order carefully upon arrival to ensure it hasn’t been damaged during shipping.

    • All claims for damaged items must be submitted within 3 days of delivery by emailing info@projectchn.is.

    • Include detailed information and clear images of the damaged product(s) and packaging.

    • Eligible claims will receive a replacement order — refunds will not be issued for products damaged during shipping.

    • Keep all packaging materials until your claim is resolved.

    2. Returns & Refunds

    If you are not fully satisfied with your purchase, you may request a refund under the following conditions:

    • Refund requests must be made within 7 days of your product’s delivery date.

    • We can only accept returns for products purchased directly from projectchn.is.

    • Returned items must be unopened, unused, and in their original packaging.

    • Shipping costs are non-refundable, and customers are responsible for return shipping fees.

    • Once your return is received and inspected, we will notify you of approval or denial.

    • Approved refunds will be issued to your original payment method. Processing times depend on your financial institution (typically 5–7 business days).

    To request a return, email info@projectchn.com with:

    1. Your order number

    2. Name on the order

    3. Phone number

    4. Email address

    5. Return shipping address

    6. Reason for the return

  • Most people notice effects within 20–40 minutes, depending on metabolism and tolerance.

  • Yes, our gummies are 100% vegan and gluten free making them perfect for your dietary restrictions.